Shout Radio Live System Status Page
All Systems Operational

About This Site

Our status page provides real time status information of all Shout Radio systems. If you spot an issue that is not mentioned here, please open an urgent Support Call, by sending an email to: servicedesk@shoutradio.org.uk

Streaming Servers   ? Operational
Email Systems   ? Operational
Webmail Interface   ? Operational
Web Servers   ? Operational
FTP Services   ? Operational
Database Services   ? Operational
Backup Services   ? Operational
DNS Server   ? Operational
Text In Service   ? Operational
SIP and Telephony Service   ? Operational
Helpdesk System   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017
Postmortem - Read details
Sep 13, 09:23 BST
Resolved - Our phone provider has fixed the issues with our Cloud PBX, so all telephony systems are now back online.

Sorry for any inconvenience caused.
Sep 13, 09:17 BST
Identified - We have identified that this incident is likely being caused by disruption, caused by Storm Aileen, which may have knocked out our network carrier. We will continue to look into this incident and update accordingly.
Sep 13, 00:12 BST
Investigating - We are currently investigating a major outage with our Hosted Phone System. Unfortunately our telephone system has gone down and this means that all incoming calls to our 01606 Switchboard number are not being connected. Also, internal calls via our ShoutTalk phone system are not being connected.

If you need to contact us urgently, while we investigate and resolve these issues, please contact us by email: management@shoutradio.org.uk, or for a more speedy response, message us on Facebook at www.facebook.com/shoutradio.

We'll keep this page updated with any further information, as soon as it becomes available.

Sorry for the inconvenience.
Sep 12, 22:55 BST
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017
Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 20:16 BST
Scheduled - We are currently migrating our Helpdesk from a self hosted solution to a solution that is hosted in the Cloud. The reasons for this are a mixture of cost and also reliability, as well as system that provides better features. (More productivity and we will also be able to consolidate paperwork. (Especially when signing up new members to the station - We can complete all the needed paperwork on one system and link them to your account on the system)

How this will effect you


If you currently have open tickets on the old system: (Helpspot)

Please continue to reply to open support tickets as normal. The system will continue to parse emails and replies to the system and update your tickets as normal. (either using email: helpdesk@shoutradio.org.uk, or the self service portal: http://helpdesk.shoutradio.org.uk

If you do NOT currently have open tickets on the old system:

Please use our new Servicedesk email address: servicedesk@shoutradio.org.uk. Do NOT use the old helpdesk email address! your service requests and incidents will then be created on the new system and you will have a new account created on the new system. (You will receive an email from ZOHO, (which is our Servicedesk software vendor) with an invite to the new system. you will then be able to use the new self service portal: http://servicedesk.shoutradio.org.uk.

Once the migration is completed:


Once the migration has been completed, we will then shut down the Virtual Machine which runs the old helpdesk and we remove the old Helpdesk Email Account from our Mail Server. however, there will be a grace period of 14 days, after this maintenance window is completed, where we will leave both systems running side by side; before we phase out the old Helpspot System and remove the old Helpdesk email account. This will be so that we can make sure that any currently open tickets on the old system have been fully resolved.

Once this grace period is over, we will delete the CNAME DNS entry for http://helpdesk.shoutradio.org.uk and the email address: helpdesk@shoutradio.org.uk. (We will publish a maintenance window for this nearer the time)

If you have any questions about this migration:


If you have any questions about this migration, please email: servicedesk@shoutradio.org.uk quoting INC-150817
Aug 19, 20:09 BST